Truffl
D2C Revenue Workflows
From abandoned carts to payment failures — Truffl voice agents handle objections, close on the call, and push every outcome back to your stack.
Use cases
Cart abandoned for 30–60 min (configurable)
Call high-intent shoppers, handle objections, apply real-time discounts
Payment link sent, CRM updated, revenue attributed
Payment gateway failure event
Reach customer within minutes, offer alternative payment methods
Retry completed, order confirmed, CRM synced
High-browse, no-purchase signal from analytics
Outbound advisory call, product recommendations, size/fit help
Qualified interest, purchase intent captured, cart assisted
COD order placed
Confirm address and delivery window, reduce RTO
Confirmed/cancelled order, logistics pre-notified
Product replenishment window based on order history
Proactive reorder call with personalized offer
Reorder completed, LTV tracked
Customer inactive for 60+ days
Reactivation call with exclusive offer, collect churn reason
Reactivated or churn tagged in CRM
Workflow detail
From Shopify event to revenue attribution — every step automated.
Webhook fires when a cart above the configured AOV threshold is abandoned for the trigger window.
Business Brain scores intent using browse history, order history, and CRM stage.
High-score shoppers get a voice call. Mid-score get WhatsApp. DND or opted-out contacts are suppressed.
Agent handles price, delivery, size, trust, and payment objections in real time using the offer engine.
If the customer accepts, a Razorpay link is sent via WhatsApp in real time during the call.
Outcome, objection type, discount used, and CSAT are written back to CRM automatically.
Revenue recovered, call duration, and conversion rate appear in the Revenue Dashboard.
Objection handling
The agent resolves the most common D2C objections in real time using your offer engine.
Metrics
—
Recovered revenue
Tracked per workflow
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Cart conversion rate
Post-call
—
Top objections
Auto-tagged by agent
—
Cost per recovered order
Calls-based pricing
Connected to your stack
Start with 100 free calls. No credit card required.